Wacom 21UX Benutzerhandbuch

Troubleshooting
Page  54

WINDOWS-SPECIFIC PROBLEMS

You suspect the Cintiq preferences 
may be corrupted, or want to make 
certain that all settings are at their 
factory defaults.

Use the Wacom Tablet Preference File Utility to work with 
your preferences.  Close any open applications.  Click the 

START

 icon and select A

LL

 P

ROGRAMS

.  Then select W

ACOM

 

T

ABLET

 and W

ACOM

 T

ABLET

 P

REFERENCE

 F

ILE

 U

TILITY

.

•

It is a good idea to first back up your tablet preferences.  
In the T

ABLET

 P

REFERENCE

 F

ILE

 U

TILITY

 dialog box, click 

B

ACKUP

... and follow the prompts.

•

Then, delete the tablet preferences a follows:

Single user.  In the T

ABLET

 P

REFERENCE

 F

ILE

 U

TILITY

 dialog 

box, click the R

EMOVE

 button under M

Y

 P

REFERENCES

 to 

delete the preferences for the current user.

Multiple users.  Click the R

EMOVE

 button under A

LL

 U

SER

 

P

REFERENCES

 to delete preferences for multiple users.  

Note that administrator rights are required to delete 
preferences for all users.  Relaunch any currently open 
tablet-aware applications that you may be running.

You can quickly restore tablet preferences that have been 
backed up by clicking R

ESTORE

... under M

Y

 P

REFERENCES

.

After changing right- and left-
handed settings in the computer’s 
mouse control panel, the pen tip no 
longer functions properly.

Restart Windows for your Wacom tool settings to be 
correctly recognized.