Crestron electronic Ethernet Benutzerhandbuch

Ethernet OEM Module 

 

Crestron eServer™

PWR LED does not 
illuminate.  

eServer is not 
receiving power. 

Confirm that power pack securely plugged 
into outlet and that the connector is 
properly attached to the eServer. 

eServer does not 
communicate with 
PC.

Improper eServer/ 
PC cable 
connections.

Verify cable connections with PC: proper 
connector is used, cable in intact, and 
connections are secure.

Improper terminal 
emulator used.

Use Viewport (F4) from either SIMPL 
Windows or VT Pro-e. 

eServer does not 
communicate with

Improper 
addresses used.

Verify addresses via the Setup Menus 
described in this Operations Guide.

LAN.

Improper eServer/ 
LAN cable 
connections.

Verify cable connections with LAN: proper 
connector is used, cable in intact, and 
connections are secure.

eServer does not 
communicate with 
the control system.

Improper SIMPL 
Windows 
programming.

Verify that the control system IP table is 
properly set up. *

Improper 
programming in the 
eServer.

Verify that the static master table is 
properly set up. 

Periodic "Command 
not implemented" 
response appears 
after entering valid 
setup commands.

Handshaking 
selected as a 
communication 
parameter. 

Uncheck XON/XOFF and RTS/CTS check 
boxes from the "Port Settings" dialog box. 

Crestron e-control 
web page is not 
communicating to a 
control system.

Various causes.

Refer to the Troubleshooting section in 
the latest version of the Software 
Development Kit & CNX Gateway 
Operations Guide (Doc. 5778). 

 

*

 

The IP address for a specific IP ID in the control system’s IP table must be set for the IP address used 
by the 

eServer

. The IP address at that same IP ID in the CEN-OEM’s static master table must be the 

control system’s IP address. 

 

If after reviewing this Operations Guide for the eServer, you cannot locate specific 
information or have questions, please take advantage of Crestron's award winning 
technical support team by calling:  

•  In the US and Canada, call Crestron’s corporate headquarters at  

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.  

•  In Europe, call Crestron International at +32-15-50-99-50. 
•  In Asia, call Crestron Asia at +852-2341-2016. 
•  In Latin America, call Crestron Latin America at +5255-5093-2160. 
•  In Australia, call Crestron Pacific at +613-9480-2999. 

For local support from exclusive Crestron factory-trained personnel in New Zealand 
call Amber Technologies at +649-410-8382. 

•  Ethernet OEM Module: eServer™