Watlow Electric EZ-ZONE PM Benutzerhandbuch

Seite von 80
Safety Information
We use note, caution and warning symbols through-
out this book to draw your attention to important 
operational and safety information.
A “NOTE” marks a short message to alert you to 
an important detail.
A “CAUTION” safety alert appears with informa-
tion that is important for protecting your equip-
ment and performance. Be especially careful to 
read and follow all cautions that apply to your 
application.
A “WARNING” safety alert appears with infor-
mation that is important for protecting you, 
others and equipment from damage. Pay very 
close attention to all warnings that apply to your 
application.
The safety alert symbol, ç (an exclamation 
point in a triangle) precedes a general CAUTION 
or WARNING statement.
The electrical hazard symbol, Ó (a lightning bolt 
in a triangle) precedes an electric shock hazard 
CAUTION or WARNING safety statement.
ç
 
CAUTION or WARNING
Ó
 
Electrical Shock Hazard
  
CAUTION 
or 
WARNING
Warranty
The EZ-ZONE
®
 PM is manufactured by ISO 
9001-registered processes and is backed by a three-
year warranty to the first purchaser for use, provid-
ing that the units have not been misapplied. Since 
Watlow has no control over their use, and some-
times misuse, we cannot guarantee against failure. 
Watlow’s obligations hereunder, at Watlow’s option, 
are limited to replacement, repair or refund of pur-
chase price, and parts which upon examination prove 
to be defective within the warranty period specified. 
This warranty does not apply to damage resulting 
from transportation, alteration, misuse or abuse. The 
purchaser must use Watlow parts to maintain all 
listed ratings.
Technical Assistance
If you encounter a problem with your Watlow control-
ler, review your configuration information to verify 
that your selections are consistent with your applica-
tion: inputs, outputs, alarms, limits, etc. If the prob-
lem persists, you can get technical assistance from 
your local Watlow representative (see back cover), by 
e-mailing your questions to wintechsupport@watlow.
com or by dialing +1 (507) 494-5656 between 7 a.m. 
and 5 p.m., Central Standard Time (CST). Ask for for 
an Applications Engineer. Please have the following 
information available when calling:
• Complete model number 
• All configuration information
• User’s Manual 
• Factory Page
Return Material Authorization (RMA)
1.  Call Watlow Customer Service, (507) 454-5300, 
for a Return Material Authorization (RMA) num-
ber before returning any item for repair. If you 
do not know why the product failed, contact an 
Application Engineer or Product Manager. All 
RMA’s require:
• Ship-to address
• Bill-to address
• Contact name 
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem 
• Any special instructions
• Name and phone number of person returning 
the product.
2.  Prior approval and an RMA number from the 
Customer Service Department is required when 
returning any product for credit, repair or evalu-
ation. Make sure the RMA number is on the out-
side of the carton and on all paperwork returned. 
Ship on a Freight Prepaid basis.
3.  After we receive your return, we will examine it 
and try to verify the reason for returning it.
4.  In cases of manufacturing defect, we will enter a 
repair order, replacement order or issue credit for 
material returned. In cases of customer mis-use, 
we will provide repair costs and request a pur-
chase order to proceed with the repair work.
5.   To return products that are not defective, goods 
must be be in new condition, in the original boxes 
and they must be returned within 120 days of 
receipt. A 20 percent restocking charge is applied 
for all returned stock controls and accessories.
6.  If the unit is unrepairable, you will receive a let-
ter of explanation. and be given the option to have 
the unit returned to you at your expense or to 
have us scrap the unit.
7.  Watlow reserves the right to charge for no trouble 
found (NTF) returns.
The EZ-ZONE
®
 PM User’s Manual is copyrighted 
by Watlow Winona, Inc., © July 2007 with all rights 
reserved. 
EZ-ZONE
®
 PM is covered by U.S. Patent No. 
6,005,577 and Patents Pending