Juniper Networks M10i Benutzerhandbuch
Routing Engine Serial Number ID Label
The serial number ID label on a Routing Engine is located on the left side, near the
back, as shown in
back, as shown in
. Some Routing Engines might have more than one serial
number. Contact your Juniper Networks support representative if you need assistance
in determining which serial number to provide.
in determining which serial number to provide.
Figure 64: Routing Engine Serial Number ID Label
Contacting Customer Support
After you have located the serial numbers of the components you need to return,
contact Juniper Networks Technical Assistance Center (JTAC) in one of the following
ways. You can contact JTAC 24 hours a day, seven days a week:
contact Juniper Networks Technical Assistance Center (JTAC) in one of the following
ways. You can contact JTAC 24 hours a day, seven days a week:
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On the Web, using the Case Manager link at:
http://www.juniper.net/support/
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By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key
if this is an existing case, or press the * key to be routed to the next available support
engineer.
if this is an existing case, or press the * key to be routed to the next available support
engineer.
Contacting Customer Support
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Appendix E: Contacting Customer Support and Returning Hardware