Cabletron Systems NBR-420 Benutzerhandbuch
Getting Help
NBR-SERIES Installation Guide
Page 1-7
1.5 GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
By phone
(603) 332-9400
Monday – Friday; 8
Monday – Friday; 8
A
.
M
. – 8
P
.
M
. Eastern Time
By CompuServe
GO CTRON from any ! prompt
By Internet mail
support@ctron.com
By FTP
ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
Before calling Cabletron Systems Technical Support, have the following
information ready:
information ready:
•
Description of the failure
•
Description of any action(s) already taken to resolve the problem (e.g.,
changing mode switches, rebooting the unit, etc.)
changing mode switches, rebooting the unit, etc.)
•
Description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
Serial and revision numbers of all Cabletron Systems products in the
NBR network
NBR network
•
Device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers