Technicolor - Thomson 536(v6) Benutzerhandbuch
47
E-DOC-CTC-20051017-0142 v1.0
Chapter 4
SpeedTouch™ Web Interface
4.5.1 Remote Assistance
Enabling Remote
Assistance
The Remote Assistance page allows you to make your SpeedTouch™ accessible for
remote support.
remote support.
Proceed as follows to use remote assistance:
1
If necessary, type a password in the Password box.
2
Click Enable Remote Assistance.
3
Pass the information listed under:
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
SpeedTouch™.
Terminating remote
assistance
The remote assistance session ends:
if the technical support disables remote assistance.
after 20 minutes of inactivity.
after restarting your SpeedTouch™.
!
If you want to enable remote assistance, you must be connected to the
Internet.
Internet.
Once the technical support is connected, no other connections can be
made.
made.