Technicolor - Thomson 545/570 Benutzerhandbuch

7 Support

E-DOC-CTC-20030814-0001 v1.0

7.6 Troubleshooting

Configuration problems

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider 
a hardware reset to factory defaults as described in 

However, note that resetting the SpeedTouch™ to its factory settings will revoke all the 
changes you made to the configuration.

Dr SpeedTouch™

Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity 
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong 
with your connection.
For more information on Dr SpeedTouch™ see 

Troubleshooting table

Following table may help you determine the nature of the problem, and provides some 
plausible solutions:

Problem

Solution

SpeedTouch™ does not work.
(none of the LEDs light up)

Make sure that the SpeedTouch™ is plugged 
into an power socket outlet.

Make sure that you are using the correct 
power supply for your SpeedTouch™ device.

Make sure the power switch on the 
SpeedTouch™ is turned on.

Wireless client can not participate in 
the SpeedTouch™ wireless network.

In case registration is enabled, you must 
press the 'Registration' button to register the 
wireless client.

Make sure that the SpeedTouch™ Associa-
tion Control List is not locked, i.e. allows 
new wireless client registrations.

Make sure that the wireless client adapter 
and SpeedTouch™ share the same IP subnet.

If you are using a SpeedTouch™545 make 
sure that:

.

•

The wireless upgrade card is of the 
correct type.