Citizen Systems CD-S500 Benutzerhandbuch

When there is trouble with this printer, take action to clear up the trouble according
to the following table.
If this action does not clear up the trouble, notify the dealer where you purchased
the printer or service personnel.

Symptom

Check

Action

Paper jam

Rear cover 
does not open

Ribbon does 
not feed 
correctly

The paper is 
not cut

1

2

3

4

Check for a jam at the paper 
ejection opening. If you cannot 
open the rear cover, do check 
number 2.

Check to see if the blade of the 
auto cutter is protruding.

Turn the knob on the ribbon 
cassette.

Check to make sure that the 
rear cover and front cover are 
closed.

Remove all the jammed paper. 
Remove the roll paper from the printer and put it 
back again.

Insert a Phillips screwdriver (+) into the cutter 
lock cancel use feed hole on the printer and turn 
it clockwise or counter clockwise. (Use a #1 
screwdriver.)
Rotate the screwdriver while watching the paper 
ejection opening and stop turning it when both 
ends of the blade are fully retracted. (

After turning the knob until the ribbon feeds 
smoothly, reset the ribbon cassette.
If you cannot turn the knob, the ribbon may be 
jammed inside the cassette. If the situation does 
not improve, replace it with a new ribbon 
cassette.

If one of the covers is open, close it. If the paper 
still cannot be cut after you have closed the 
cover, notify the dealer where you purchased the 
printer or service personnel.

Do not try to force the rear cover to open. If 
you do, the printer will be damaged and you 
will be cut by the blade.