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Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network deliv-
ery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser net-
work failing to operate when files are sent.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN
driver failing to operate.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network
Delivery function failing to operate.

Problem

Cause

Solution

The network cannot be
browsed when specify-
ing the destination
folder.

The following machine settings
may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network
Settings”, General Settings
Guide.

Problem

Cause

Solution

The Scanner Properties
dialog box cannot be
displayed.

Advanced encryption has been
specified in the extended security
setting.

For details about the extended securi-
ty setting, contact the administrator.

Problem

Cause

Solution

The network delivery
function cannot be
used.

The delivery software may be an
old version or a security setting
may be specified.

Contact the administrator.

The network delivery
function cannot be
used.

The network delivery function
setting is not correct.

Specify it correctly. See “Settings
Required to Use the Network De-
livery Scanner”, General Settings
Guide.