Zebra Technologies PrintServer Benutzerhandbuch

Troubleshooting the PSII

PrintServer II User and Reference Guide

133

• If the LED is solid red for more than 30 seconds, the 

PSII

 has failed the POST. If 

the failure is not severe, the 

PSII

 attempts to print a configuration label on the 

printer. A failed POST can be caused by any of the following:

• The printer attached to the 

PSII

 device is malfunctioning. Turn the printer 

power off, wait 10 seconds, then turn the printer back on. 

• If the 

PSII

 still fails the POST, continue below. The 

PSII

 has a hardware 

problem that can only be fixed by replacing or returning the unit. Contact 
Technical Support for repair or replacement information.

• If the LED is alternately flashing red and green for longer than two minutes, the 

PSII

 is in firmware-download mode. This means it is waiting for new firmware 

data to be sent before it continues normal functioning. Perform the following:

• If the 

PSII

 was purposely put into firmware-download mode, finish the 

download with the proper update utility. Contact the Zebra web site at

 http://

www.zebra.com

 to download this utility.

• Contact Technical Support for help recovering this unit.

If you are having problems using the ZebraNet View utility to discover or configure 
the unit, check the following:

• Verify there is not a router between the workstation running ZebraNet View and 

the 

PSII

. Since the 

PSII

 does not have an IP address, TCP/IP communication can 

not be started across a router. Run ZebraNet View on the same subnet as the 

PSII

. 

This is not a limitation when using ZebraNet View for HP JetAdmin in IPX/SPX 
Discovery Mode.

• Verify the 

PSII

 has a solid green light. If the LED shows a rapidly flashing green 

light, check the network cable that is attached.

• If you are having problems printing, verify that there is communication between 

the 

PSII

 and the printer, check the following:

• Print a configuration label by pressing the test button on the 

PSII

. If a 

configuration label does not print, verify the printer has media and ribbon (if 
used) and is not paused. 

• If problems persist, contact Technical Support.