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Troubleshooting
Miscellaneous Printing Problems
23063L-003 Rev. 2 12/23/04
R110Xi/R170Xi User Guide
133
Miscellaneous Printing Problems
Table 17 • Miscellaneous Printing Problems
Problem
Possible Cause
Recommended Solution
The printer fails to 
calibrate or detect the top 
of the label.
The printer was not 
calibrated for the label being 
used.
Press PAUSE on the front panel to pause the 
printer, and then press CALIBRATE.
The printer is configured for 
continuous media.
Set the media type to non-continuous media. 
See 
The driver or software 
configuration is not set 
correctly.
Driver or software settings produce ZPL 
commands that can overwrite the printer 
configuration. Check the driver or software 
media-related setting.
RFID labels are not 
calibrating correctly. The 
label is positioned so that it 
cannot be torn off at the 
correct location.
The printer sometimes 
mistakes the antenna or chip 
as the leading edge of the 
label.
1.
Press PAUSE on the front panel to pause 
the printer, and then press CALIBRATE.
2.
If this does not solve the problem, remove 
one or two labels from the backing and 
position the backing under the upper media 
sensor (see 
 for the location). Press PAUSE 
on the front panel to pause the printer, and 
then press CALIBRATE.
3.
If this does not solve the problem, 
calibration may need to be performed using 
non-RFID labels that are the same size as 
the RFID labels being used. Before 
reloading the RFID labels, select FEED or 
LENGTH for the 
MEDIA
 
POWER
 
UP
 and 
HEAD
 
CLOSE
 parameters (see 
).