Sony PCV-RX380DS Handbuch

VAIO Support Agent helps you repair your own software problems without the 
assistance of a support analyst. VAIO Support Agent's advanced diagnostic 
technology identifies and tracks characteristics of your software applications, 
Internet configuration, and operating system components. These diagnostics 
protect and store information in a retrievable format that allows you to restore 
your software to a previous working state. The software and operating system 
items you can fix are those identified by Sony as protected by VAIO Support 
Agent.

VAIO Support Agent has three features to help you fix your software problems: 
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly 
describes these three features.