Sony MicroTower Benutzerhandbuch
Getting Help
39
Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Here’s how it works:
Customer Support Representative (CSR). Here’s how it works:
❑
Type your name, phone number, and the problem details in the SOS
window.
window.
❑
Dial the SOS hotline with a single click of the mouse.
❑
Specify the access level for the CSR.
❑
The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line
and telephone as described in “Connecting the Phone Line and Phone”
on page 9. If you do not have a phone line connected to your computer,
you can place a voice call to SOS by dialing 1-888-4SONYPC (1-888-476-
6972). SOS support is available at no charge for 90 days from the original
date of purchase.
and telephone as described in “Connecting the Phone Line and Phone”
on page 9. If you do not have a phone line connected to your computer,
you can place a voice call to SOS by dialing 1-888-4SONYPC (1-888-476-
6972). SOS support is available at no charge for 90 days from the original
date of purchase.
To place a call to SOS
1
Click the Start button on the Windows 98 taskbar.
2
Point to Programs, point to VoiceView, and then click VoiceView. The
SOS window appears.
SOS window appears.
3
In the SOS window, type your name, phone number, and a
description of the problem. This information cannot be seen by the
description of the problem. This information cannot be seen by the