HP (Hewlett-Packard) 413742-001 Benutzerhandbuch

HP ProtectTools Credential 
Manager—Credentials are 
lost from Credential 
Manager when Embedded 
Security is uninstalled

The Embedded Security 
device encrypts and protects 
the credentials. Removing the 
Embedded Security software 
causes a loss of all encrypted 
data. 

Users should regularly back up their credentials, 
as referenced in help files. The Credential 
Manager Backup and Restore options are 
available on the Credential Manager menu. If 
the user does not back up credentials prior to 
removing the embedded Security Manager, 
his/her credentials are lost.
Users who have backed up encrypted 
credentials should:

1. Reinstall HP ProtectTools Embedded Security 

software.

2. Perform the restore option for both their 

Embedded Security device and their 
Credential Manager backup files.

HP ProtectTools Credential 
Manager—Security cannot 
register smart card in 
Credential Manager 
through the More option

Cannot register Smart Card 
in Credential Manager 
through the My Identity > 
More > Register 
Credentials option. User 
must use Register Smart 
Card or Token option.

This functionality was not originally designed 
into the product. This is being implemented in 
future product revisions being designed by HP.

HP ProtectTools Credential 
Manager—Security 
Restore Identity process 
loses association with 
virtual token

When user restores identity, 
Credential Manager can lose 
association with the location 
of the virtual token at login 
screen. Even though 
Credential Manager has the 
virtual token registered, user 
must reregister the token to 
restore association.

This is currently by design.
When uninstalling Credential Manager without 
keeping identities, the system (server) part of the 
token is destroyed, so the token cannot be used 
anymore for logon, even if the client part of the 
token is restored through identity restore.
HP is investigating long-term options for 
resolution.