Apple iMac G5 Benutzerhandbuch

 

Occasionally you may have problems while working with 
your iMac G5. This chapter gives you some solutions to 
try when you have a problem.

This chapter contains solutions to problems that prevent you from working with your 
computer, such as a system freeze or a computer that will not start up. You can find 
more troubleshooting information in Mac OS Help (see page 22), on the Apple Support 
website at www.apple.com/support, and in the Apple Knowledge Base at 
kbase.info.apple.com.

When you experience a problem with your computer, there is usually a simple and 
quick solution. When you encounter a problem, try to make a note of things you did 
before the problem occurred. This will help you narrow down the possible causes of 
the problem and then find the answers you need. Things to note include:

The applications you were using when the problem occurred. Problems that occur 
only with a specific application may indicate that the application is not compatible 
with the version of the Mac OS installed on your computer.

Any software that you recently installed. Certain applications install extensions that 
may not be compatible with the Classic environment.

Any new hardware (such as additional memory or a peripheral) that you connected 
or installed.

Problems That Prevent You From Using Your Computer

First, make sure the mouse and keyboard are connected. Unplug and then plug in 
the connectors and make sure they are secure.

If that doesn’t work, try to force problem applications to quit. Hold down the Option 
and Command (x) keys and then press the Esc key. If a dialog appears, select the 
application and click Force Quit. Then save your work in any open applications and 
restart the computer to be sure the problem is entirely cleared up.

If you are unable to force the application to quit, press and hold the power button 
(®) on the back of the computer for a few seconds to shut down the computer.