Nortel Networks BCM1000 Benutzerhandbuch
Preface
7
Installation and Maintenance Guide
Related publications
The following documents provide further information about the BCM1000 and related media bay
modules, extension equipment, and the applications and software on the system:
modules, extension equipment, and the applications and software on the system:
•
The Programming Operations Guide describes how to program the Business Communications
Manager equipment. The Management User Guide describes how to use the maintenance and
diagnostic tools.
Manager equipment. The Management User Guide describes how to use the maintenance and
diagnostic tools.
•
Telephony Features Handbook provides feature descriptions and programming for the
numerous telephone features available to users through the buttons on the digital telephones
supported by the Business Communications Manager.
numerous telephone features available to users through the buttons on the digital telephones
supported by the Business Communications Manager.
•
If you are not an experienced telephone installer, the BIX Box Wiring Guide provides
illustrations for correctly wiring internal cable connections to telephones.
illustrations for correctly wiring internal cable connections to telephones.
•
All optional Business Communications Manager applications have installation and user guides
specific to that application. For an overview of what these guides contain, refer to
specific to that application. For an overview of what these guides contain, refer to
.
— Call Center Agent Guide and Call Center Supervisor Guide
— Call Center Reporting Set Up and Operation Guide
— Call Center Set Up and Operation Guide
— Call Detail Recording System Administration Guide
— CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop
— Call Center Reporting Set Up and Operation Guide
— Call Center Set Up and Operation Guide
— Call Detail Recording System Administration Guide
— CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop
(Unified) Messaging Quick Reference Guide
— CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide
— CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record
— CallPilot Message Networking Setup and Operation Guide and CallPilot Message
— CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record
— CallPilot Message Networking Setup and Operation Guide and CallPilot Message
Networking User Guide
— CallPilot Reference Guide
— IP Telephony Configuration Guide
— LAN CTE Configuration Guide
— Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web
— IP Telephony Configuration Guide
— LAN CTE Configuration Guide
— Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web
Developers Guide
— Personal Call Manager User Guide
— CallPilot Fax Set Up and Operation Guide
— CallPilot Fax User Guide
— Interactive Voice Response Installation and Configuration Guide (IVR)
— CallPilot Fax Set Up and Operation Guide
— CallPilot Fax User Guide
— Interactive Voice Response Installation and Configuration Guide (IVR)
•
From the Business Communications Manager Documentation CD, you can also access a
number of telephone and accessory quick reference cards.
number of telephone and accessory quick reference cards.
UTAM
UTAM Inc.
VoIP
Voice over IP
WAN
Wide area network