Juniper Networks EX2200 Benutzerhandbuch
CHAPTER 14
Returning the Switch or Switch
Components
Components
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Returning an EX2200 Switch or Component for Repair or Replacement
If you need to return an EX2200 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
repair or replacement, follow this procedure:
1.
Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX2200 Switch or Component” on page 106.
Serial Number on an EX2200 Switch or Component” on page 106.
2.
Obtain an RMA number from JTAC as described in “Contacting Customer Support to
Obtain Return Materials Authorization for EX Series Switches” on page 107.
Obtain Return Materials Authorization for EX Series Switches” on page 107.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the switch or component for shipping as described in “Packing an EX2200 Switch
or Component for Shipping” on page 108.
or Component for Shipping” on page 108.
For more information about return and repair policies, see the customer support page at
Related
Documentation
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105
Copyright © 2010, Juniper Networks, Inc.