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5
E
NGINEERING
, M
AINTENANCE
 
AND
 
T
ROUBLESHOOTING
Maintenance and 
Troubleshooting
This section provides field maintenance information and troubleshooting procedures 
for the PoE Power Rack and power supply modules. Review the safety information in 
section 3 of this manual before performing maintenance procedures 
All procedures described in this section must be performed by qualified maintenance 
personnel only.
The power supply modules are not field serviceable and must be replaced in the event 
of a failure. 
LED Indication
Use Table 6 to determine if there is a fault with PoE Power Rack. 
When visual indicators do not identify a defective part, notify your authorized service 
representative. 
Table 6   Troubleshooting Guide
Controller alarm 
status
Power supply 
module 
display
Possible problems
Possible solution
RUNALM
NONE
The AC power input 
circuit breakers has 
opened.
AC input voltage is too 
low or power is lost
Verify that AC 
power input 
circuit breaker is 
closed; close 
circuit breaker if 
it is open.
Verify the AC 
power is present 
and in normal 
range.
RUNALM
AC OKFAULT
Power supply module 
failure
Output beyond normal 
range
Replace the power 
supply module
RUNALM
AC OKDC 
OKFAULT
Communication error 
between the power supply 
module and the controller
Replace the power 
supply module
RUNALM
AC OK
Power supply module has 
no output and it is in 
standby mode
Over load
Ambient temperature is 
too high
Power supply module 
failure;
Initialize the 
power supply 
module or reset 
the controller.
Check if the load 
is over the 
rating.
Check the 
ambient 
temperature.
Replace the 
power supply 
module