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Contents
Issue 1 October 1993
iii
Table of Contents
i
1
ASAI Overview
1-1
■
Overview of the Adjunct/Switch
Ap plication Interface Feature 1-1
ASAI Voice Response Applications
1-2
Routing Applications
1-4
Data Screen Delivery Applications
1-5
Advantages Using the VIS ASAI Feature
1-8
2
ASAI Application Planning and Design
2-1
■
ASAI Application Planning and Design Overview
2-1
■
ASAI Application Planning and Design
2-1
■
VIS Script Design 2-2
ASAI Voice Script Design
2-3
Routing Script Design
2-5
Monitoring Script Design
2-7
■
VIS-to-Agent Transfers
2-9
■
Agent-to-Agent Transfers
2-11
Blind Transfer
2-13
Consult Transfer
2-15
■
Host Ap plication Planning and Design
2-18
ASAI Voice Response Ap plication Considerations
2-19
Routing Application Considerations
2-19
Data Screen Delivery Application Considerations
2-20
■
Communications System Planning 2-22
■
Call Center Operations Planning
2-23
3
ASAI Installation
3-1
■
Installation Overview 3-1
Vorherige
Nächste
1
2
3
4
5
…
110
