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Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
78-13751-01, Version 3.0
Appendix A      Troubleshooting Information for Cisco Secure ACS
Database Issues
Database Issues
Condition
Recovery Action
RDBMS Synchronization is not 
operating properly.
Make sure the correct server is listed in the Partners list.
Database Replication not 
operating properly.
Make sure you have set the server correctly as either Send or 
Receive.
On the sending server, make sure the receiving server is in the 
Replication list.
On the receiving server, make sure the sending server is selected in 
the Accept Replication from list.
Make sure that the replication schedule on the sending 
Cisco Secure ACS is not conflicting with the replication schedule 
on the receiving Cisco Secure ACS.
If the receiving server has dual network cards, on the sending server 
add a AAA server to the AAA Servers table in Network 
Configuration for every IP address of the receiving server. If the 
sending server has dual network cards, on the receiving server add 
a AAA server to the AAA Servers table in Network Configuration 
for every IP address of the receiving server.
The external user database is not 
available in the Group Mapping 
section.
The external database has not been configured in External User 
Databases or the username and password have been typed 
incorrectly. Make sure the username and password are correct. 
Click the applicable external database to configure.
External databases not operating 
properly.
Make sure a two-way trust (for dial-in check) has been established 
between the Cisco Secure ACS domain and the other domains. Turn 
logging to the maximum and check the csauth service log file for 
any debug messages beginning with 
[External DB]
. See 
.