Sony VGN - NS Benutzerhandbuch

Can I submit my questions at any time?

Yes, you can submit your questions 24/7, but keep in mind that our e-Support Team can only answer your queries from 
Monday till Friday between 8 am and 6 pm.

Is there a cost involved for using e-Support?

No, this is a free of charge service offered to all registered VAIO customers.

How do I know when the e-Support Team has handled my query/case?

As soon as your case has been dealt with by our e-Support Team, you will receive an e-mail, notifying you that your case has 
been updated.