AEG B 4130 Benutzerhandbuch

Service

51

In the “What to do, if …” section a number of malfunctions are listed 
that you can rectify yourself. In the event of a malfunction, look there 
first. 

Is it a technical malfunction? 
Then please contact your customer service centre. (You will find 
addresses and telephone numbers in the "Customer Service Centres" 
list.) 

Always take the time to prepare yourself for the call. By this means you 
will make diagnosis of the problem easier and also make it easier to 
decide if a customer service visit is necessary: 

Please determine as accurately as 
possible: 

• How is the malfunction notice-

able ? 

• Under what circumstances does 

the malfunction occur? 

Prior to the telephone call it is 
imperative that you make a note of 
the following appliance code num-
bers that are given on the rating 
plate: 

• PNC Code (9 digits), 

• S-No Code (8 digits). 

We recommend you to record the code numbers here so that you 
always have them at hand: 

PNC 

. . . 

. . . 

. . . 

S-No

.   .   .   .   .   .   .   .  

• when you could have rectified the malfunction with aid of the Table 

of Malfunctions (see “What to do, if ...” section), 

• if the customer service engineer has to make several calls because he 

was not given important information prior to his visit, and therefore, 
e.g., had to fetch replacement parts. You can avoid multiple calls if 
you prepare yourself well for the telephone call, as described above.