Panasonic KX-TEA308 Benutzerhandbuch

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Feature Guide

When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time (

UCD 

Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways 
according to system programming (

UCD Busy Mode [523]):

Disconnect: The call is disconnected immediately.

Disconnect-OGM: The call is disconnected after a UCD outgoing message (OGM) plays (e.g., 
"We are still handling other calls. Please call back later.").

Intercept-Normal: The call is directed to preprogrammed destinations (

Flexible Ringing—Day/

Night/Lunch [408-410]).

Intercept-DISA: The call is directed to the DISA feature (

1.15.6 Direct Inward System Access 

(DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to 
speak to Sales. Press 2 to speak to Support."). 

A UCD call from an outside 

party is received.

The call reaches the UCD group.

Music on Hold is sent to the caller.

Busy

No

Did the UCD Busy

Waiting Time expire?

Is Intercept Routing 

employed?

No

Yes

The call is 

disconnected.

What is the 

UCD Busy Mode ?

A UCD OGM is sent 

to the caller.

The call is directed 

to another extension.

Goes to B

Rings (when an 
extension is available)

Goes to A

Busy

Rings (when an extension is available)

A

B

The call is 

established.

The call is not 

answered.

Yes

Goes to C

C

The call is 

disconnected.

The call is 

disconnected.

A DISA OGM is sent 

to the caller.

The call is 

disconnected.

The call is not 

answered.

The call is 

established.

(UCD Ring Time before 
 Intercept expires)

(UCD Ring Time after
 Intercept expires)