Philips 273E3LSB/00 Benutzerhandbuch

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8. Troubleshooting & FAQs

8.2 SmartControl Lite FAQs

Q1.   I change the monitor on a PC to a different 

one and the SmartControl Lite becomes 
un-usable, what do I do?

Ans.:  Restart your PC and see if SmartControl 

Lite can work. Otherwise, you will need to 
remove and re-install SmartControl Lite to 
ensure proper driver is installed.

Q2.   The SmartControl Lite functions worked 

well before, but it does not work anymore, 
what can I do?

Ans.: If the following actions were executed, the 

monitor driver may need to be re-installed.

• Changed video graphic adapter to another

one

• Updated video driver
• Activities on OS, such as service pack or

patch

• Run Windows Update and updated monitor

and/or video driver

• Windows was booted with the monitor

power off or disconnected.
To find out, please right click My Computer 
and click on Properties->Hardware-> 
Device Manager.
If you see "Plug and Play Monitor" shows 
under Monitor, then you need to re-install. 
Simply remove SmartControl Lite and re-
install it.

Q3.   After installing SmartControl Lite, when 

clicking on SmartControl Lite tab, nothing 
shows up after a while or a failure message 
shows, what happened?

Ans.: It might be your graphic adaptor is not 

compatible with the SmartControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, try to download the 
most updated graphic adaptor driver from 

corresponding companies’ web site. Install 
the driver. Remove SmartControl Lite, and 
re-install it once more.
If it is still not working, we are sorry that 
the graphic adaptor is not supported. Please 
visit Philips website and check if an updated 
SmartControl Lite driver is available.

Q4.   When I click on Product Information, 

only partial information is shown, what 
happened?

Ans.: It might be your graphic card adaptor driver 

is not the most updated version which fully 
supporting DDC/CI interface. Please try to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove SmartControl 
Lite and re-install it once more.

Q5.   I forgot my PIN for Theft Deterrence 

Function. What can I do?

Ans.:  Philips Service center has a right to ask for 

legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option. Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.
In case the PIN number is forgotten, 
Philips service center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms