Netgear FVS328 Verweishandbuch

9-4

Troubleshooting

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is 
admin and the password is password. Make sure that CAPS LOCK is off when entering this 
information.

If the firewall does not save changes you have made in the Web configuration interface, check the 
following:

•

When entering configuration settings, be sure to click the Apply button before moving to 
another menu or tab, or your changes are lost. 

•

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but 
the Web browser may be caching the old configuration.

If your firewall is unable to access the Internet, you should first determine whether the firewall is 
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, 
your firewall must request an IP address from the ISP. You can determine whether the request was 
successful using the Web configuration manager.

To check the WAN IP address: 

1.

Launch your browser and select an external site such as 

2.

Access the main menu of the firewall’s configuration at 

.

3.

Under the Maintenance heading, select Broadband Status.

4.

Check that an IP address is shown for the WAN Port.

 

If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.

If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or 
DSL modem to recognize your new firewall by performing the following procedure:

1.

Turn off power to the cable or DSL modem. 

2.

Turn off power to your firewall. 

3.

Wait five minutes and reapply power to the cable or DSL modem. 

4.

When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to 
your firewall.