Quantum DAT 160 Betriebsanweisung

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Troubleshooting and Diagnostics
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Environmental Considerations
For best performance of your DAT Autochanger, please observe the following
guidelines:
p If you expose cassettes to temperatures outside the operating limits – 40-113°F
(5-40°C) – stabilize them by leaving the cassettes in the operating temperature
for a minimum of two hours before you use them.
p Avoid temperature problems by ensuring that the DAT Autochanger's side and
rear are not obstructed, so that the drive has adequate ventilation.
p Position the DAT Autochanger where the temperature is relatively stable (i.e.,
away from open windows, fan heaters and doors).
p Avoid leaving cassettes in severe temperature conditions, for example, in a car
standing in bright sunlight.
p Avoid transferring data (reading from and writing to cassettes) when the
temperature is changing by more than 15°F (10°C) per hour.
When You Call adic
adic
 
Customer Assistance
Before calling 
adic 
Customer Assistance, follow these steps – which will help you
take full advantage of your call:
p Review all documentation carefully. (Experience has demonstrated that most
questions are answered in your documentation.)
p Be prepared to explain whether the software or hardware has worked properly at
anytime in the past. Have you changed anything recently?
p Pinpoint the exact location of your problem, if possible. Note the steps that led to
the problem. Are you able to duplicate the same problem or is it a one-time
occurrence?
p Note any error messages displayed on your PC screen or file server. Write down
the exact error message.
p If at all possible, call while at your computer, with adic's system installed and
turned on.
p If running on a network, have all relevant information available (i.e., type,
version #, network hardware, etc.).