Citizen Systems cl-s700r Benutzerhandbuch
65
Troubleshooting
Indication
The printer is not
printing neatly.
The printer is not
printing neatly.
The printing position
changes.
changes.
The ribbon is wrinkled
The ribbon slips
( r i b b o n d i rt i s
produced.)
The ribbon does not
wind.
( r i b b o n d i rt i s
produced.)
The ribbon does not
wind.
Check
4) Is the thermal printhead
4) Is the thermal printhead
dirty?
Is a label stuck to the head.
Is a label stuck to the head.
5) I s t h e re c o m m e n d e d
ribbon or a ribbon of the
same type used?
same type used?
6) Is the thermal printhead in
the correct position for the
media that is used?
media that is used?
7) Is the printer’s head
pressure balance correct
for the width of the media
that is used?
for the width of the media
that is used?
1) Are the media and the
ribbon correctly set?
2) Is the platen dirty?
Is it deformed?
3) Are the data contents and
the command signals from
the host appropriate?
the host appropriate?
4) Are the menu values set
appropriately?
5) Are the sensitivities of the
media sensors appropriate
for the media that is used?
for the media that is used?
1) Is the ribbon tension
suitable for the ribbon that
is used?
is used?
2) Is the ribbon used correctly
balanced to the right and
left?
left?
3) Is the printing density too
high?
4) Are the media and ribbon
t h e r e c o m m e n d e d
products or equivalent
products?
products or equivalent
products?
1) Is the ribbon tension
suitable for the ribbon that
is used?
is used?
1) Is the ribbon set in the
correct course?
2) Is the ribbon winding
direction reversed?
Corrective action
4) If it is dirty, remove the dirt with the
4) If it is dirty, remove the dirt with the
attached head cleaner.
If a label is stuck to the head, remove
it.
Note:
If a label is stuck to the head, remove
it.
Note:
Do not use a metal object to
remove a label stuck to the inside of
the printer. (This may damage the
thermal printhead .) If adhesive label
material is stuck to the print head,
remove it with a soft cloth soaked in
ethyl alcohol.
the printer. (This may damage the
thermal printhead .) If adhesive label
material is stuck to the print head,
remove it with a soft cloth soaked in
ethyl alcohol.
5) Use the recommended ribbon or a
ribbon of the same type.
6) Adjust the offset of the thermal
printhead with the media thickness
adjustment dial.
adjustment dial.
7) Adjust the thermal printhead pressure
with the media width adjustment dial.
1) Correctly set the media and the ribbon.
2) If it is dirty, clean it with ethyl alcohol.
If it is deformed, replace it.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.
3) If an error message is displayed, check
the content of the software and the
communication status set by the host
computer.
communication status set by the host
computer.
4) Set the correct menu values using the
operating panel or the host computer.
5) Set the media sensitivity to appropriate
values.
If this does not solve the problem,
change the “Sensor level” that is set in
the “System setup.”
If this does not solve the problem,
change the “Sensor level” that is set in
the “System setup.”
1) Adjust the tension with the adjust-
screw.
2) Adjust the left - right balance with the
media width adjustment knob.
3) Set the appropriate printing density
using the menu or control software.
4) Use the recommended products or
equivalent products. If this does not
correct the problem, contact a service
representative.
correct the problem, contact a service
representative.
1) Adjust the tension with the adjust-
screw.
1) Set the ribbon in the correct course.
2) Set the correct winding direction.