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Troubleshooting
112
Questions About Online Scheduling
My DVR did not record a program I requested on TiVo 
Central
®
 Online.
• Check Recording History. Your DVR’s Recording History may 
explain why the program did not record. To view Recording 
History, go to the TiVo Central
®
 screen and select Pick 
Programs to Record, then To Do List, then View Recording 
History. Find and select the program that did not record to view 
a brief explanation.
• Check the To Do List. If you chose to record the program only if 
it did not conflict with other recordings at the same time, the 
DVR may have found an alternate showing of the program to 
record that did not conflict with other programs. Check the To 
Do List to determine whether the program is still scheduled to 
record. Go to TiVo Central and select Pick Programs to Record, 
then To Do List.
• Check connection. Go to the TiVo Central
®
 screen and select 
Messages & Settings, then Settings, then Phone & Network, 
then Connect to the TiVo Service Now. 
• Check your Channel List. If the program you requested airs on a 
channel you don’t receive, the DVR will not be able to record it. 
In addition, if you receive the channel but it is not checked on 
your Channel List, the DVR cannot record from it. To check 
your Channel List, go to TiVo Central and select Messages & 
Settings, then Settings, then Channels, then Channel List. Every 
channel you receive that you wish to schedule recordings from 
should have a checkmark beside it.
• Program Times Shown in Red. A program’s air time shown in red 
on TiVo Central Online indicates that this program might not 
record on your DVR if you schedule it. This is due to the fact 
that there might not be enough time for your DVR to connect to 
the TiVo service and retrieve your recording request. When you 
click on such a program, you’ll see a “May not record” warning.
I didn’t receive a confirmation e-mail.
• If you or your Internet Service Provider have a filter to delete 
junk e-mail, you may have to change the filter’s settings to 
receive e-mail from TiVo.
• Make sure that your e-mail address is correct at Manage My 
Account (
A program recorded at a different time than I 
requested.
• If you chose to record the program only if it did not conflict with 
other recordings at the same time, the DVR may have found an 
alternate showing of the program to record that did not conflict 
with other programs.
Gemini.book  Page 112  Monday, April 10, 2006  11:06 AM