Fortinet fortigate-5001a Betriebsanweisung

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Hardware installation 
Troubleshooting
FortiGate-5001A   Security System Guide
01-30000-0438-200800801
23
All chassis: Firmware problem
If the FortiGate-5001A board is receiving power and the handles are fully closed, 
and you have restarted the chassis and the FortiGate-5001A still does not start 
up, the problem could be with FortiOS. Connect to the FortiGate-5001A console 
and try cycling the power to the board. If the BIOS starts up, interrupt the BIOS 
startup and install a new firmware image. For details about installing a new 
firmware image in this way, see the 
.
If this does not solve the problem, contact Fortinet Technical Support.
FortiGate-5001A status LED is flashing during system operation
Normally, the FortiGate-5001A Status LED 
 is solid green when the 
FortiGate-5001A board is operating normally. If this LED starts flashing while the 
board is operating, a fault condition may exist. At the same time the 
FortiGate-5001A may stop processing traffic.
To resolve the problem you can try removing and reinserting the FortiGate-5001A 
board in the chassis slot. Reloading the firmware may also help.
If this does not solve the problem there may have been a hardware failure or other 
problem. Contact Fortinet Technical Support for assistance.
FortiGate AMC modules not detected by FortiGate-5001A board
If the FortiGate-5001A board cannot detect the FortiGate AMC module installed in 
the FortiGate-5001A front panel AMC opening, the AMC module interfaces will 
not be visible from the FortiGate-5001A web-based manager or CLI. Also, the 
AMC module HS LED could be solid blue. 
To correct this problem you should remove and reset the AMC module. Because 
AMC modules are not hot swappable, you must first power down the 
FortiGate-5001A board. 
To remove and reset an AMC module
1
Attach an ESD wrist strap to your wrist and to an ESD socket or to a bare metal 
surface on the chassis or frame.
2
Remove the FortiGate-5001A board from the chassis slot. 
See 
. You do not have to 
completely remove the FortiGate-5001A board from the slot; however the board 
should be disconnected from power.
3
With the FortiGate-5001A left handle fully open, pull the latch on the AMC module 
front panel to open the latch and pull the AMC module out of the FortiGate-5001A 
front panel AMC opening.
4
Re-insert the AMC module into the FortiGate-5001A front panel AMC opening.
Make sure the AMC module is inserted correctly into the opening.
5
Close the latch on the AMC front panel.
!
Caution: Because the FortiGate-5001A board does not support hot swapping AMC 
modules, the FortiGate-5001A board must be disconnected from power and the left handle 
opened before you remove and reset a FortiGate AMC module.