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QoS Configuration 
Introduction to QoS 
Quality of Service (QoS) reflects the ability of a network to meet customer needs. In an internet, QoS 
evaluates the ability of the network to forward packets of different services.  
The evaluation can be based on different criteria because the network may provide various services. 
Generally, QoS performance is measured with respect to bandwidth, delay, jitter, and packet loss ratio 
during packet forwarding process. 
Networks Without QoS Guarantee 
On traditional IP networks without QoS guarantee, devices treat all packets equally and handle them 
using the first in first out (FIFO) policy. All packets share the resources of the network and devices. How 
many resources the packets can obtain completely depends on the time they arrive. This service is 
called best-effort. It delivers packets to their destinations as possibly as it can, without any guarantee for 
delay, jitter, packet loss ratio, and so on.  
This service policy is only suitable for applications insensitive to bandwidth and delay, such as Word 
Wide Web (WWW) and E-Mail.  
QoS Requirements of New Applications 
The Internet has been growing along with the fast development of networking technologies.  
Besides traditional applications such as WWW, E-Mail and FTP, network users are experiencing new 
services, such as tele-education, telemedicine, video telephone, videoconference and 
Video-on-Demand (VoD). Enterprise users expect to connect their regional branches together with VPN 
technologies to carry out operational applications, for instance, to access the database of the company 
or to monitor remote devices through Telnet.  
These new applications have one thing in common, that is, they all have special requirements for 
bandwidth, delay, and jitter. For example, videoconference and VoD require high bandwidth, low delay 
and jitter. As for mission-critical applications, such as transactions and Telnet, they may not require high 
bandwidth but do require low delay and preferential service during congestion.  
The emerging applications demand higher service performance of IP networks. Better network services 
during packets forwarding are required, such as providing dedicated bandwidth, reducing packet loss 
ratio, managing and avoiding congestion, and regulating network traffic. To meet these requirements, 
networks must provide more improved services.  
Congestion: Causes, Impacts, and Countermeasures 
Network congestion is a major factor contributed to service quality degrading on a traditional network. 
Congestion is a situation where the forwarding rate decreases due to insufficient resources, resulting in 
extra delay.