Xerox 3320dni Betriebsanweisung

Troubleshooting

Xerox Phaser 3320DN/3320DNI

User Guide

105

The machine does not print.

The machine is not receiving 
power.

• Check the power cord connections.
• Check the power switch and the 

power source.

The machine is not selected as 
the default machine.

• Select your machine as your default 

machine in Windows.

Check the machine for the following:
• The front door is not closed. Close the front door.

• Paper is jammed. Clear the paper jam. (See 

Paper Jams 

on page 95.)

• No paper is loaded. Load paper. (See 

Loading Paper Tray 1 and Paper 

Tray 2 (optional) 

on page 66.)

• The print cartridge is not installed. Install the print cartridge.

If a system error occurs, contact your service representative.

The connection cable between 
the computer and the machine 
is not connected properly.

• Disconnect the machine cable and 

reconnect it.

The connection cable between 
the computer and the machine 
is defective.

• If possible, attach the cable to 

another computer that is working 
properly and print a job. You can also 
try using a different machine cable.

The port setting is incorrect.

• Check the Windows printer setting to 

make sure that the print job is sent 
to the correct port. If the computer 
has more than one port, make sure 
that the machine is attached to the 
correct one.

The machine may be 
configured incorrectly. 

• Check the printer driver options to 

ensure that all of the print settings 
are correct. (See 

Print Procedure 

on 

page 34.)

The printer driver may be 
incorrectly installed.

• Reinstall the printer software. (See 

Install Printer Software 

on page 24.)

The machine is malfunctioning.

• Check the display message on the 

control panel to see if the machine is 
indicating a system error. Contact a 
service representative.

The document size is so big 
that the hard disk space of the 
computer is insufficient to 
access the print job.

• Get more hard disk space and print 

the document again.