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For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the following 
troubleshooting table.

SMTP error at 
multifunction 
device

Incorrect Mail Server or 
Host Name

Validate that the correct ISP mail server name has been entered in the 
SMTP Host Name field.

Incorrect settings in 
Microsoft Outlook 
Express

Verify that you can access the ISP mail server from within Microsoft 
Outlook Express and that all settings are correct.

Incorrect multifunction 
device email 
address entered

Verify that the device is using the correct email address in the 
From: field. The Email address must match what the ISP’s mail server 
is expecting.

ISP requires SMTP 
authentication to their 
mail server

Check with your ISP to determine if this is a requirement. If so, enable 
SMTP authentication for the multifunction device via CentreWare 
Internet Services.

ISP does not allow mail 
on the standard port 
number 25

Check with your ISP to determine if this is the problem. Ask if they can 
accept mail on another port number. If so, change the SMTP port 
number for the multifunction device via CentreWare Internet Services.

ISP requires login to the 
email account via 
Microsoft Outlook 
Express before allowing 
mail to be sent

Check with your ISP to determine if this is a requirement. If so, login to 
the Microsoft Outlook Express account, and then try sending the email. 
If this is successful, you can set Outlook Express to check email every 
5 or 10 minutes for the multifunction device’s email account.