Xerox 3210 Betriebsanweisung
Troubleshooting_ 79
Scanning problems
Image rubs off the
copy easily.
copy easily.
•
Replace the paper in the tray with paper
from a new package.
from a new package.
•
In high humidity areas, do not leave paper
in the machine for extended periods of
time.
in the machine for extended periods of
time.
Frequent copy paper
jams occur.
jams occur.
•
Fan the stack of paper, then turn it over in
the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
•
Ensure that the paper is the proper paper
weight. 80 g/m
weight. 80 g/m
2
(20 lb bond) paper is
recommended.
•
Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
paper remaining in the machine after a
paper jam has been cleared.
print cartridge
produces fewer
copies than expected
before running out of
toner.
produces fewer
copies than expected
before running out of
toner.
•
Your originals may contain pictures, solids,
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
•
The machine may be turned on and off
frequently.
frequently.
•
The scanner lid may be left open while
copies are being made.
copies are being made.
CONDITION
SUGGESTED SOLUTIONS
CONDITION
SUGGESTED SOLUTIONS
The scanner does
not work.
not work.
•
Make sure that you place the original to be
scanned face down on the scanner glass, or
face up in the ADF.
scanned face down on the scanner glass, or
face up in the ADF.
•
There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
•
Check that the USB cable is connected
properly.
properly.
•
Make sure that the USB cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
•
Check that the scanner is configured
correctly. Check scan setting in the
application you want to use to make certain
that the scanner job is being sent to the
correct port.
correctly. Check scan setting in the
application you want to use to make certain
that the scanner job is being sent to the
correct port.
The unit scans very
slowly.
slowly.
•
Check if the machine is printing received
data. If so, scan the document after the
received data has been printed.
data. If so, scan the document after the
received data has been printed.
•
Graphics are scanned more slowly than text.
•
Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It will
help to increase the speed. For details about
how to set BIOS, refer to your computer
user’s guide.
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It will
help to increase the speed. For details about
how to set BIOS, refer to your computer
user’s guide.
Message appears on
your computer
screen:
•
your computer
screen:
•
“Device can't be
set to the H/W
mode you want.”
set to the H/W
mode you want.”
•
“Port is being used
by another
program.”
by another
program.”
•
“Port is Disabled.
•
“Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.”
receiving or
printing data.
When the current
job is completed,
try again.”
•
“Invalid handle.”
•
“Scanning has
failed.”
failed.”
•
There may be a copying or printing job in
progress. When that job is complete, try your
job again.
progress. When that job is complete, try your
job again.
•
The Selected port is currently being used.
Restart your computer and try again.
Restart your computer and try again.
•
The printer cable may be improperly
connected or the power may be off.
connected or the power may be off.
•
The scanner driver is not installed or the
operating environment is not set up properly.
operating environment is not set up properly.
•
Ensure that the machine is properly
connected and the power is on, Then restart
your computer.
connected and the power is on, Then restart
your computer.
•
The USB cable may be improperly connected
or the power may be off.
or the power may be off.