Xerox C118 Betriebsanweisung

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13 Problem Solving 
118
Xerox CopyCentre/WorkCentre 118 System Administration Guide
When the machine is not found from client computers
When printing fails 
Cause
Confirmation Method
Action
The transport protocol is 
different between the client 
and the machine.
Select [Searching as another 
computer] ([Start] > [Find] > 
[Computer]) on the client, the 
machine can be found.
Match the SMB transport 
protocol between the 
machine and each client.
Multiple master browsers 
exist.
Same as the previous 
Confirmation Method
When multiple clients are in 
the same workgroup, set the 
[Auto Master Mode] item in 
the SMB setting file 
[config.txt] to OFF, then 
switch the power off and on. 
(Only the Key Operator)
The network (subnet) is 
invalid.
Same as the previous 
Confirmation Method
Set up the machine and client 
computer are in the same 
networks.
Host name search does not 
function correctly 
(with TCP/IP).
Use the PING command, and 
check that a response is 
returned when specifying the 
IP address of the machine, 
and that no response is 
returned when specifying the 
host name.
Check the WINS 1st server, 
WINS 2nd server, and subnet 
mask items in the SMB 
setting file [config.txt], and 
also check the WINS, DNS, 
and LMHOST contents in the 
client. (Only the Key 
Operator)
The host name specified for 
the machine is already 
defined for a different 
machine.
Check if the host name is 
duplicated in the SMB status 
information of the System 
Settings List.
Take one of the following 
actions.
1. Change the host name to a 
different name in the SMB 
setting file [Config.txt].
2. Use CentreWare Internet 
Services to change the 
host name to a different 
name. 
3. Reset the machine 
settings to the initial 
values. (Only the Key 
Operator)
Cause
Confirmation Method
Action
The machine is processing a 
print request from another 
client (only non-spool mode).
Check that the machine has 
a print job in progress.
After the machine has 
processed the print request, 
send a print job or change the 
mode to the spool mode.