Gestetner c7528 Zusätzliches Handbuch

Troubleshooting

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Troubleshooting concerning the operation of this machine.

Problems

Solutions

Strange noise is heard.

If a supply was recently replaced or an option attached in the 
area the strange noise is coming from, check the supply or 
option is properly attached. If the strange noise persists, con-
tact your sales of service representative.

No e-mail is received when an 
Alert occurs and after resolving 
an Alert.

Confirm [Notify by Email] is set to [On] using the System Menu 
on the control panel. See “System Menu”, Software Guide.

Access the printer through Web Image Monitor, logging on as 
an Administrator, and then confirm the following settings in 
[Notification]:

•

Device E-mail Address

•

Groups to Notify

•

Select Groups/Items to Notify

For details about the settings, see Web Image Monitor 
Help.

Access the printer through Web Image Monitor, logging on as 
an Administrator, and then confirm the settings of the SMTP 
server in [E-mail].

For details about the settings, see Web Image Monitor 
Help.

When the power is turned off before the e-mail is transmitted, 
the e-mail will not be received.

Check the e-mail address set for the destination. Confirm the 
printer's operation history using the Web Image Monitor's 
System Log menu in [Network]. If the e-mail was sent but not 
received, it is possible the destination was incorrect. Also 
check the information concerning error e-mail from the mail 
server.

The setting for [Notify by Email] 
on the System Menu was 
changed from [Off] to [On], but e-
mail is not arriving.

After changing the setting, turn the printer's power off and 
then back on again.