Samsung ln-40b500 Betriebsanweisung

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, 

visit samsung.com, then click on Support or call Samsung customer service at 1-800-SAMSUNG.

Poor picture

First of all, please perform the 

Picture Test to confirm that your TV is properly displaying 

test image.

Go to 

MENU - Support - Self Diagnosis - Picture Test

If the test image is properly displayed, the poor picture may caused by the source or signal.

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TV image does not look as good 

as it did in the store.

If you have an analog Cable/Satellite Box, upgrade to an HD Box Use HDMI or 

Component cables to deliver HD picture quality.
Cable/Satellite subscriber : Try HD(High Definition) stations from channel line up.
Air/Cable Antenna connection : Try HD stations after performing Auto program.

Many HD channels are upscaled from SD(Standard Definition) contents.

Adjust Cable/Sat box video output resolution to 1080i or 720p.

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Picture is distorted: macroblock, 

small block, dots, pixelization.

Compression of video contents may cause picture distortion especially on fast moving 

pictures such as sports and action movies.
Low signal level can cause picture distortion. This is not a TV problem.

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Wrong or missing color with 

Component connection.

Make sure the Component cables are connected to the correct jacks. Incorrect or loose 

connections may cause color problems or the screen will be blank.

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Poor color or brightness.

Adjust 

Picture options in the TV menu. (Picture mode, Color, Brightness, 

Sharpness)
Adjust 

Energy Saving option in Setup menu.

Try picture reset to view the default picture setting. (Go to 

MENU - Picture - Picture 

Reset)

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Dotted line on the edge of screen.

If picture size is set to 

Screen Fit, change to 16:.

Change cable/satellite box resolution.

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Picture is black and white with AV 

(Composite) input only.

Connect video cable(Yellow) to Green jack of COMPONENT IN / AV INput 1 of the TV.

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Picture freezes or is distorted 

when changing channels or 

picture is delayed.

If connected with cable box, please try to reset cable box. (reconnect AC cord and wait 

until cable box reboots. It may take up to 20 minutes)
Set output resolution of cable box to 1080i or 720p.

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Sound Problem

First of all, please perform the 

Sound Test to confirm that your TV audio is properly 

operating.

Go to 

MENU - Support - Self Diagnosis - Sound Test

If the audio is OK, the sound problem may caused by the source or signal.

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No sound or sound is too low at 

maximum volume.

Please check the volume of device (Cable/Sat Box, DVD, Blu-ray etc) connected to 

your TV. Then, adjust the TV volume accordingly.

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Picture is good but no sound.

Set the 

Speaker Select option to TV speaker in the sound menu.

Make sure audio cables from an external device are connected to correct audio input 

jacks on the TV. 
Check connected device’s audio output option. (ex: You may need to change your 

cable box’ audio option to HDMI when you have HDMI connected to your TV.)
If you are using a DVI to HDMI cable, a separate audio cable is required.
Remove plug from headphone jack. (if available on your TV) 
Reboot the connected device by reconnecting the device’s power cable.

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Noise from speaker.

Check cable connections. Make sure a video cable is not connected to an audio input.
For Antenna/Cable connection, check signal strength. Low signal level may cause 

sound distortion.
Perform the 

Sound Test as explained above.

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