Polycom CX700 Betriebsanweisung

 Troubleshooting Your Polycom® CX700 IP Phone

4 - 5

I cannot sign-in to the Polycom 
CX700 IP phone. I see the "User 
name or password is invalid" 
error.

The Polycom CX700 IP phone is 
not recognized.

Do one of the following steps:

Make sure you user name and 
password is correct.

If you change your password on the 
phone before the server attempts to 
reauthenticate, the phone will not be 
able to sign in to the server and will be 
left on the Sign In screen. Enter your 
old password in the Password field 
and press Sign in.

If your domain password has changed 
and the server attempts to 
reauthenticate, the phone will return to 
the Sign In screen. Enter your new 
password in the Password field and 
press Sign in.

Make sure time on your phone is 
correct if Kerberos is enabled in your 
system.

Make sure WINS server is enabled if 
Kerberos authentication is being used 
on the server.

I cannot sign-in to the Polycom 
CX700 IP phone. I continue to 
see the "Device does not have a 
valid IP address" error.

The Polycom CX700 IP phone is 
not connected to the network.

Do one of the following steps:

Check your phone is properly 
connected to switch or router.

Make sure switch outlet has proper 
connectivity to your network.

Make sure DHCP is enabled in your 
system.

I mistyped my PIN during first 
configuration.

Double tap on the edit text box for pin and 
start typing new digits.

I am trying to log in first time on 
Polycom CX700 IP phone and I 
do not see PIN option.

The Microsoft Office 
Communicator is not configured 
correctly.

Ensure PIN is enabled on Microsoft Office 
Communicator (pool level->FrontEnd 
Properties->VoIP tab).

I am trying to configure my 
fingerprint, but the Polycom 
CX700 IP phone does not seems 
to recognize it.

Click "Use Pin Configuration" on menu bar 
and click "Use Fingerprint Configuration" 
on menu bar. Swipe your fingerprint again.

I press the Help button or the 
Setting button and get no 
response.

You are not logged in on your 
Polycom CX700 IP phone.

Sign into Microsoft Office Communicator 
server.