Epson 500 Kurzverweiskarte

Solving Problems

2. Press 

OK

 to clear any messages on the display screen.

3. Reload the paper.

■

Make sure the recipient’s fax machine is turned on and working. 

■

Make sure the 

LINE

 port on the WorkForce 500 Series is connected to a 

telephone wall jack. Verify that the telephone wall jack works by connecting a 
phone to it.

■

If the line has static, press 

Setup

, select 

Fax Settings

, select 

Communication

, and turn off the 

V.34

 and 

ECM

 (Error Correction Mode) 

settings.

■

If the WorkForce 500 Series is connected to a DSL phone line, you must have 
a DSL filter connected to the phone jack. Contact your DSL provider for the 
necessary filter.

■

If fax calls are disconnected when you hang up, make sure a phone or 
answering machine is connected to the EXT. port.

■

For the best print quality, use Epson papers (see page 5) and genuine Epson 
ink cartridges (see page 36).

■

If you notice light or dark bands across your printouts or they are too faint, 
run a nozzle check (see page 32) to see if the print head needs cleaning.

■

If you notice jagged vertical lines, you may need to align the print head. See 
the on-screen Epson Information Center for instructions.

■

The ink cartridges may be low on ink. Check your cartridge status (see 
page 34) and replace cartridges, if necessary (see page 36).

■

If you’re copying, place the document flat against the scanner glass. 

■

Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not 
recommended), or use a small amount of glass cleaner on a soft cloth, if 
necessary. Do not spray glass cleaner directly on the glass.