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Chapter 6: Troubleshooting

While troubleshooting your computer, follow these safety guidelines:

■

Never remove your computer case cover while your computer is turned on and 
while the modem cable, network cable, and power cord are connected.

■

Make sure that you are correctly grounded before accessing internal components. 
For more information about preventing damage from static electricity, see 

.

If you have problems with your computer, try these things first:

■

Make sure that the AC power adapter is connected to your computer and an 
AC outlet and that the AC outlet is supplying power.

■

If you use a power strip or surge protector, make sure that it is turned on.

■

If a peripheral device (such as a keyboard or mouse) does not work, make sure that 
all connections are secure.

■

Make sure that your hard drive is not full.

■

If an error message appears on the screen, write down the exact message. The 
message may help Gateway Customer Care in diagnosing and fixing the problem.

■

If you added or removed peripheral devices, review the installation procedures you 
performed and make sure that you followed each instruction.

■

If an error occurs in a program, see the program’s printed documentation or the 
online help.

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

For more information about troubleshooting, click Start, then click 
Help and Support. Type the keyword 

 in the 

Search box 

, then click the arrow.