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Internet

You cannot connect to the Internet

•

If you are using a dial-up modem, make sure that

the modem cable is plugged into the optional

modem jack and not the Ethernet network jack.

For the location of your modem jack, see

-OR-

If you are using a cable or DSL modem, make sure

that the modem cable is plugged into the

Ethernet network jack and not the optional

modem jack. For the location of your network

jack, see

•

Make sure that you do not have a problem with

your modem. For more information, see

•

Make sure that your account with your Internet

service provider (ISP) is set up correctly. Contact

your ISP technical support for help.

You see an “Unable to locate host” message and are

unable to browse the Internet

•

This problem can occur when you have typed a

URL (Web address) incorrectly, you have lost your

Internet connection, or your ISP is having

technical difficulties.
Double-check the URL or try a different URL. If

the error message still appears, disconnect from

the ISP connection and close your browser, then

reconnect and open the browser. If you still get

the error, your ISP may be having technical

difficulties.

Help

For more information about troubleshooting Internet

connections, click Start, then click Help and Support. Type the

keyword troubleshooting connections in the Search Help box,

then press E

NTER