Sony Ericsson W910I Benutzerhandbuch

65

Troubleshooting

Troubleshooting

Some problems will require you to call 
your network operator.

For more support go to 
www.sonyericsson.com/support.

Common questions

I have problems with memory 
capacity or the phone is working 
slowly
Restart your phone every day to free 
memory or do a 

Master reset 
If you select 

changes that you have made to 
settings will be deleted.

If you select 

, in addition to 

your changes to settings, all contacts, 
messages, personal data, and content 
that you have downloaded, received 
or edited will also be deleted.

To reset the phone 

1

From standby select 

 > 

 

 tab > 

2

Select an option.

3

Follow the instructions that appear.

I cannot charge the phone or battery 
capacity is low
The charger is not properly connected 
or the battery connection is poor. 
Remove the battery and clean the 
connectors.

The battery is worn out and needs to 
be replaced

. 

See Charging the battery 

on page 7.

No battery icon appears when I start 
charging the phone
It may take a few minutes before the 
battery icon appears on the screen.

Some menu options appear in grey
A service is not activated. Contact 
your network operator.

I cannot use SMS/text messages on 
my phone
Settings are missing or incorrect. 
Contact your network operator to find 
out the correct SMS service centre 
setting. See Text messages on page 
29.

I cannot use picture messages on my 
phone
Your subscription does not include 
data capability. Settings are missing 
or incorrect. Please contact your 
network operator.