Quescom L900-IVR-100 Benutzerhandbuch
QuesCom 300, version 4.20
Product overview
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8.9 Traces
The gateway logs all call details in a CDR (Call Detail Record) database and can produce a
number of detailed reports. The details recorded are the called and calling party numbers, date and
time of the call and its status (call connected, no response, engaged…)
time of the call and its status (call connected, no response, engaged…)
Summary views are available from the web interface and a number of more detailed filters
can be defined. All data can also be exported to a third party application and/or emails can be sent
automatically to an administrator.
automatically to an administrator.
Traces of all events are also available on the bird memory. All traces are dispatched by
component (gatekeeper, gateway, qwebsvr…). They have a maximum size of 4 Mb and loop when
the file is full.
the file is full.
An IP sniffer is embedded into the QuesCom 300 but it has to be enable/disable manually.
8.10 Communication logs
4 logs are available:
Attended calls
Interrupted or failed calls: cause is displayed (ITU standard)
Sent, received or failed faxes
Sent, received or failed SMS
Interrupted or failed calls: cause is displayed (ITU standard)
Sent, received or failed faxes
Sent, received or failed SMS
Information displayed:
Origin and destination of the call
Called and calling numbers
Number before and after LCR management
Hour, date of beginning and end of the call
Duration of the call
Failure type of call according table of failed calls
Call type (ISDN, VoIP, CTI, …) and details about used ISDN and GSM ports
Microsoft Access database:
Called and calling numbers
Number before and after LCR management
Hour, date of beginning and end of the call
Duration of the call
Failure type of call according table of failed calls
Call type (ISDN, VoIP, CTI, …) and details about used ISDN and GSM ports
Microsoft Access database:
o
Direct viewing via the Qportal web-based interface: simple view is
available by using criteria to be defined.
o
Possibility of exporting towards a third-party application and/or
automatically sent e-mail.
8.11 Geoport CDR
QuesCom 300 CDRs may be sent by e-mail (Text format), and by period to be
defined. This feature must be enabled/disabled.
Exporting of information needed for financial reports on communication costs
towards an external application (e.g. GeoTaxe).