Canon VB-R13VE Handbuch

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Troubleshooting
Cannot connect to camera
Check to make sure the user name and 
password are correct.
Check to make sure upper-case letters 
have not been used in place of lower-
case letters.
Restart the web browser and connect 
again.
When the browser authentication 
screen appears, select [Cancel], and 
then connect to the camera again.
Reboot the device and connect.
Connection is not possible while the 
camera is creating a panoramic screen. 
Try connecting again after the 
panoramic screen has been created.
Cannot control the camera
Multiple users cannot obtain control 
privileges simultaneously.
Control privileges may be revoked by 
users connecting with elevated 
privileges, such as administrators. 
Check with the camera’s administrator 
for details on privilege settings.