Canon imagePRESS C800/C700 Handbuch
Problem Solving
Problems occur due to a print system or a job handling problem.
Below you can find an overview of solutions for problems that can occur.
Problem
Solution
Paper jam
Follow the instructions on the control panel.
After you have solved a paper jam, the print process resumes
from the set where the jam occurred. Check for double prints.
After you have solved a paper jam, the print process resumes
from the set where the jam occurred. Check for double prints.
Machine error
Follow the instructions on the control panel.
The control panel informs you if a restart of the print system is
necessary.
The control panel informs you if a restart of the print system is
necessary.
Service required
Follow the instructions on the control panel.
The control panel informs you if you need to contact the local
service representative.
The control panel informs you if you need to contact the local
service representative.
Unit reconditioning
Follow the instructions on the control panel.
When you have solved the problem, the print process resumes
from the set where the problem occurred. The control panel may
ask to remove sheets.
When you have solved the problem, the print process resumes
from the set where the problem occurred. The control panel may
ask to remove sheets.
Print system cannot deter-
mine if the output is com-
plete.
mine if the output is com-
plete.
Follow the instructions on the control panel and check the output.
The print system asks you to confirm that the printed output is
complete.
The print system asks you to confirm that the printed output is
complete.
Printed output or originals
have streaks or spots.
have streaks or spots.
Perform a procedure to clean machine parts.
For some procedures you need a maintenance for operators PIN.
A paper tray does not
open.
open.
Check if you closed all paper trays correctly.
Printed media has curls.
Perform the curled output media correction procedure.
Images on the printed out-
put are not aligned correct-
ly.
put are not aligned correct-
ly.
Perform a media registration.
Images on the printed out-
put are skewed or slightly
rotated.
put are skewed or slightly
rotated.
Perform the skewed and rotated image correction procedure.
Similar colors for text and
color panes in the source
document are different on
the printed output.
color panes in the source
document are different on
the printed output.
Perform a media calibration for all halftones.
Similar colors in the source
document are different on
different media.
document are different on
different media.
When the different media are in two media families, calibrate both
media families.
If the different media are in one media family, create a new media
family with new output profiles and calibrate the new media fami-
ly.
media families.
If the different media are in one media family, create a new media
family with new output profiles and calibrate the new media fami-
ly.
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Problem Solving
230
Chapter 11 - Help
imagePRESS C800 Series