Canon VB-M720F Handbuch

124

Problem

Solution

Nothing happens when I click any of the 
playback controls.

• Move the playhead off of the [Live] position.
• You must select a video window before you can play back video. In addition, the 

previous frame and next frame buttons (p. 102) and the [Extract] button (p. 104) 
are enabled only when one video window is selected.

Problem

Solution

I tried to save a recording, but an error message 
is displayed telling me that no video can be 
found in the selected timeline segment.

Make sure that a recorded video is included in the selected portion of the timeline 
(p. 101).

Problem

Solution

The [Record Now] feature cannot be used.

Make sure that the camera is not disabled on the [Advanced] tab in [<camera name> 
Properties]. If the camera is disabled, click [Enable Camera] (p. 55).

The amount of Storage Server disk space usage 
is much higher than the calculated level (pp. 25, 
114) and free disk space is low.

When the video size or quality setting of the camera is high, the amount of data per 
frame is large. In addition, if you are using anti-virus software, the software records 
communication between the Storage Servers and the cameras and the size of that log 
may reach several gigabytes. Change the anti-virus software settings to exclude the 
Storage Servers from the target list.

Problem

Solution

The screen goes blank and the “Cannot connect 
to camera” message is displayed.

A network error occurred, the camera was disconnected from the network, or the 
camera power was turned off.