Xerox SmartSend Support & Software Installationsanleitung
2-8
Prepare for Installation
Verifying the SMARTsend Computer DNS Configuration
SMARTsend requires a valid DNS configuration to locate scanning devices or other computers when
multiple subnets are involved. If the PaperWare Form Forwarding options are used (Professional Edition),
DNS must also be configured on all SMARTsend and FlowPort computers that will be receiving forwarded
forms. See Configure PaperWare Form Forwarding Settings on page 4-40 for additional information.
multiple subnets are involved. If the PaperWare Form Forwarding options are used (Professional Edition),
DNS must also be configured on all SMARTsend and FlowPort computers that will be receiving forwarded
forms. See Configure PaperWare Form Forwarding Settings on page 4-40 for additional information.
To verify the local DNS configuration:
1
Use ipconfig to verify that the IP addresses of the DNS servers are listed correctly and in the proper
order.
order.
a)
Open the command prompt
b)
Type ipconfig /all
c)
Confirm that the DNS servers are listed properly
2
Use nslookup to verify SMARTsend computer and Xerox Multifunction Device network connectivity
and name resolution.
and name resolution.
a)
Open the command prompt
b)
Type nslookup
c)
Enter the IP Address for the SMARTsend computer. The Host Name should be returned.
d)
Next, enter the fully-qualified Host Name for the SMARTsend computer. The IP Address obtained
from the previous step should be returned.
from the previous step should be returned.
e)
Repeat steps a-d using the IP Address and fully-qualified Host Name of the devices that you intend
to configure for use with SMARTsend.
to configure for use with SMARTsend.
N
OTE
:
Use of DNS is optional if SMARTsend and the scanning devices reside on a single subnet. If this
is the case, you can use WINS or the device IP Address instead of DNS, and the following DNS
verification procedures can be ignored. However, w
verification procedures can be ignored. However, w
hen DNS is used, DNS configuration issues must be
resolved prior to installing and configuring SMARTsend.
N
OTE
:
If nslookup fails, there is a network connectivity issue that should be resolved before
installing SMARTsend. If the IP address lookup succeeds and the DNS name lookup fails, check the
DNS name resolution configuration. Likewise, if the Host Name lookup does not return the exact
same result as the IP Address lookup, you should check the DNS name resolution configuration.
Apply DNS name resolution changes as needed, then retest using nslookup to verify the DNS
configuration.
DNS name resolution configuration. Likewise, if the Host Name lookup does not return the exact
same result as the IP Address lookup, you should check the DNS name resolution configuration.
Apply DNS name resolution changes as needed, then retest using nslookup to verify the DNS
configuration.