Cisco Cisco Agent Desktop 9.0 Technische Referenzen
Obtaining Current Documentation
November 2006
5
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, at this URL:
and tools for troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract but
do not have a user ID or password, you can register at this URL:
requires a Cisco.com user ID and password. If you have a valid service contract but
do not have a user ID or password, you can register at this URL:
NOTE: Use the Cisco Product Identification (CPI) tool to locate your product
serial number before submitting a web or phone request for service. You can
access the CPI tool from the Cisco Technical Support & Documentation
website by clicking the Tools & Resources link under Documentation &
Tools.
serial number before submitting a web or phone request for service. You can
access the CPI tool from the Cisco Technical Support & Documentation
website by clicking the Tools & Resources link under Documentation &
Tools.
Choose Cisco Product Identification Tool from the Alphabetical Index
drop-down list, or click the Cisco Product Identification Tool link under
Alerts & RMAs. The CPI tool offers three search options: by product ID or
model name; by tree view; or for certain products, by copying and pasting
show command output. Search results show an illustration of your product
with the serial number label location highlighted. Locate the serial number
label on your product and record the information before placing a service call.
Alerts & RMAs. The CPI tool offers three search options: by product ID or
model name; by tree view; or for certain products, by copying and pasting
show command output. Search results show an illustration of your product
with the serial number label location highlighted. Locate the serial number
label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447