Cisco Cisco Agent Desktop 9.0 Technische Referenzen
Cisco CAD Service Information 7.1
232
November 2006
Cisco Agent Desktop—Browser Edition
Problems
Problems
Problem
The browser returns HTTP Status 404 after entering the CAD-BE
URL.
URL.
Solution
An incorrect URL for CAD-BE was used. Make sure the correct URL is
used. The URL is case-sensitive. The correct URL is:
used. The URL is case-sensitive. The correct URL is:
http://<BIPPA server host>:8088/cadbe/CAD-BE.jsp
Problem
The browser returns the error “The page cannot be displayed”.
Solution
The browser cannot communicate with the Tomcat service.
■
Make sure the IP address or hostname is for a valid BIPPA
server.
server.
■
Make sure the port is 8088. The port to use is specified in
<Parameter name=”port” value=”8088”/>, under <!-- Normal
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
<Parameter name=”port” value=”8088”/>, under <!-- Normal
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
■
Check NT services to make sure the Tomcat service on the
BIPPA server is running.
BIPPA server is running.
■
Make sure port 8088 is not blocked from the client or server
computer.
computer.
Problem
A popup message indicates that CAD-BE is unable to connect to the
BIPPA service. The CAD-BE log also shows “CADBE1002: Could not
connect to BIPPA service.”
BIPPA service. The CAD-BE log also shows “CADBE1002: Could not
connect to BIPPA service.”
Solution
The BIPPA service may be down or is not active.
■
If this is a redundant system, the URL used may be pointing to
the standby BIPPA service. Use the active BIPPA service.
the standby BIPPA service. Use the active BIPPA service.
■
Start the BIPPA service if it is down.