Cisco Cisco Customer Voice Portal 8.0(1)
C H A P T E R
5-1
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
5
Administering the Application Server
This chapter provides the following:
•
An overview of the Application Server.
•
Instructions for using the Application Administrator tool.
The primary audience for this chapter is Customer Voice Portal System Managers.
Overview
The Application Server is a Web Server application, which interprets messages from Cisco ICM software
and generates VXML documents that it uses to communicate with the Voice Browser.
and generates VXML documents that it uses to communicate with the Voice Browser.
Note
Customer Voice Portal uses two types of Voice Browsers:
-- Customer Voice Portal Voice Browser
-- Non-Customer Voice Portal Voice Browser; for example, Cisco VXML-enabled Voice Gateway
References to “Voice Browser” in this chapter refer to both types unless explicitly specified.