Cisco Cisco Unified Customer Voice Portal 10.5(1) Entwickleranleitung
C
HAPTER
18:
2_O
PTION
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ENU TO
10_O
PTION
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ENU
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
76
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
optionX_value
(Option X Value)
(Option X Value)
string Yes
false true None
The value to be stored in the element data
value
value
for this voice element when the caller
selects optionX. Note that only a single value
is allowed for each option.
is allowed for each option.
where X is 2 – 10 as applicable.
†
Some voice browsers may not support menu options using * or #.
Element Data
Name
Type
Notes
value
string
The value associated with the keyword or DTMF keypress inputted by the caller is stored in this
variable.
variable.
confidence
float
This is the confidence value of the matched utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the max_nomatch_count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the max_noinput_count is 0, this exit state will never occur.
optionX
The utterance or DTMF entry matched optionX.
where X is 2 – 10 as applicable.
Notes:
•
Each option can react on just a spoken keyword, just DTMF keypresses, or both, but at least one method must be specified or an
error will be reported.
error will be reported.
•
All options in the menu must have a consistent input mode. For example, a menu cannot be configured so that option 1 is chosen
through both voice and DTMF but option 2 is chosen only through voice.
through both voice and DTMF but option 2 is chosen only through voice.
•
There are no menus with more than 10 options. In cases where more are needed, a Form voice element is recommended.